What's your return policy?
* We accept returns for STORE CREDIT when postmarked within 10 calendar days from the date you receive your order.
*If your item is damaged you must contact us with 3 days of your purchase or it can not be returned.
*All items must be returned to us in the condition they were received in. Items must be returned unworn, unwashed, smoke free, deodorant free and perfume free. We reserve the right to refuse a return if these conditions are not met.
*The following items are final sale and cannot be returned:
- Sale items
- Items purchased with a discount code of 30% or more
- LAST ONES items
- Gift Cards
- Hair Accessories
- Bralettes/ Intimates/ Lingerie
* If any returns do not meet these requirements, we will return your items to you.
We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
If you mail a return back after 10 days of the delivery you will not receive a refund and we can not ship the item back to you.
If your return meets the above requirements, ship the items back to the following address:
P.O. Box 195759
Dallas, TX 75209
please note, return shipping fees are the responsibility of the customer
NOTE: Make sure to hold onto the tracking info
Email email@example.com with "RETURN" as the subject. In the message include your order number, the items you are returning, as well as the NEW tracking number you were issued when you sent the package back
Once we see that the package has been shipped back to us we will issue your store credit within 5 days.
ADDITIONAL RETURN DETAILS:
- We are not responsible for any returns lost in the return shipping process.
- Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
*Please do not hesitate to use our chat services on our website if you have additional questions!
Because of our fast changing inventory we can no longer offer exchanges. BUT! you can place another order for the item(s) or size(s) you need and we will promptly refund you for your original order as soon as we receive it.
For additional questions about returns or questions referring to your order, please email: firstname.lastname@example.org
DAMAGED OR DEFECTIVE ITEMS:
Before you wear your item, please be sure to thoroughly check that it is free of damages! If it isn’t, please email a picture of the damage to email@example.com
All reports must be made within 3 days of receiving your order or it will not be accepted. This is so that we can connect with the vendor to try to amend the issue. After the damage is reviewed, we will email you a prepaid return label. Once you've received the label, please send back the damaged item within 10 days.
We cannot offer refunds or credit after an item has been worn or washed. Grey Suede is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves and our customers.